FAQs
Support
How can I get support? You can reach us anytime by clicking Get help in the sidebar menu, or by emailing support@jackandjill.ai. We’re a small, responsive team and we genuinely want to hear from you — whether it’s a bug, a question, or just feedback on how Jill’s doing.
Pricing
When do I pay, and how much? Jill is free to start, with pricing that scales with your hiring. Full details on fees and invoicing are handled in your current commercial agreement. If you want to talk through your hiring plan, contact us at support@jackandjill.ai.
Who can I speak to about pricing for multiple hires? If you’re interested in volume-based or custom pricing, reach out to us at support@jackandjill.ai and we’ll figure out something that works for you.
What about contractors? Contractor pricing is handled in your current commercial agreement. If you expect to hire contractors or convert contractors to permanent roles, contact us and we will confirm the right terms for your hiring plan.
What if the hire doesn’t work out? Replacement and refund terms are handled in your current commercial agreement. If this is important for your hiring plan, we can talk it through before you start.
Do I owe a fee if I already knew the candidate? No. If the candidate was already in your active recruitment pipeline within 6 months prior to our introduction (e.g. they applied directly, or you were in meaningful two-way conversations about a role), no fee is due. Just let Jill know and she can archive the candidate. (There’s no need to tell us if a candidate you already know is Shortlisted: you only need to disclose when you hire someone.)
Is there a minimum commitment? No.
Do candidates pay anything? No. Jack is completely free for candidates.
Who Jill works for
Can third-party recruiters use Jill? Jill is built for companies hiring directly, not for third-party recruiters or agencies. If you work at an agency and are very keen to register your interest, you can email hello@jackandjill.ai to say so.
I’m an investor, can I hire for my portfolio companies? If you’re an investor or advisor, you can absolutely introduce your portfolio companies to Jill. Each company signs up with their own account and works with Jill directly. It’s a great way to help your portfolio hire faster without the agency markup.
Do you only hire for engineers? No. Jill covers roles across the whole spectrum, such as engineering, product, design, marketing, sales, operations, and leadership roles. She’s especially strong for Seed to Series C companies, but she’s not limited to technical hires.
Do you only hire in London and San Francisco? Right now, Jill’s network is strongest in London, San Francisco and New York. However, we see introductions and hires being made all over the world, even in places we haven’t officially launched. If you’re hiring elsewhere, it’s still worth trying Jill because she is free to start, with pricing that scales with your hiring.
What else can Jill do? Think of Jill like a trusted recruiting agent for your team, not just a search tool. She can help you write and refine your hiring brief, build a shortlist, manage your pipeline, draft candidate pitches, and learn from your feedback to get smarter over time. The more you use her, the better she gets.
Using Jill
If I change my brief, do I have to start again? No. Just tell Jill what’s changed and she’ll adjust. Your existing pipeline, shortlists, and intro history are all preserved. Jill re-runs her search with the updated criteria, so you get better results going forward without losing any of your progress. See Hiring Brief for more.
Will this take up a lot of time? Setup takes under 10 minutes. After that, Jill does the heavy lifting. All you need to do is review candidates and share feedback, just like you would with a recruiter. See Getting Started for the full setup walkthrough.
Where do Jill’s candidates come from? Every candidate in Jill’s network is already a Jack user. Jack (an AI job-seeking agent) has conversations with thousands of people every day, and through those conversations, Jack builds a rich, evolving profile of each person. When Jill searches for your role, she draws on all of that context, matching people to roles based on deep understanding of both sides. You can also search Public Profiles — see Search and Candidate Discovery for details.